At TOPdesk, we simplify IT service management, so teams can focus on work that truly matters. With over 900 employees across 11 offices and 10 million users worldwide, we’re committed to delivering reliable IT solutions with a human touch. Our platform empowers organizations with easy setup, customizable templates, and world-class support.
Where will you end up?
As a Salesforce administrator you will end up in team 'Atlas' in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
Job Description
Role Summary
As Salesforce Administrator, you’ll ensure TOPdesk gets the most value out of Salesforce by enabling automation, optimizing workflows, and maintaining platform stability. You’ll configure and customize Salesforce to meet evolving business needs, manage data quality, and support key processes that drive sales effectiveness and strategic goals. You’ll work closely with colleagues in IT and across the business to ensure Salesforce is reliable, efficient, and easy to use.
Your job
* Automate and simplify Sales processes so the team can focus on value-adding work
* Ensure Salesforce data is accurate and reliable for reporting and decision-making
* Manage the release lifecycle (testing and deployments) to keep the platform stable and compliant
* Support and troubleshoot integrations with tools like Clay and DocuSign
* Enable Sales and Revenue teams to use Salesforce efficiently and effectively
* Monitor system health, performance, and security, and take proactive action when needed
* Explore new Salesforce features (including AI) and recommend adoption where they improve business outcomes
* Share Salesforce knowledge and best practices with colleagues to raise overall expertise
* Broaden your scope by contributing to neighboring platforms such as HubSpot and NetSuite
Qualifications
Your profile
Education & Experience
* Degree in Computer Science, Information Systems, or a related field
* 3+ years of experience as a Salesforce Administrator or Developer
* Salesforce Certified Administrator (ADM-201) required or in progress; other certifications (Advanced Admin, Platform App Builder) are a plus
Technical Skills
* Strong experience configuring Salesforce: custom objects, fields, page layouts, record types, Flows, approval processes, and alerts
* Skilled in data management: imports/exports, cleansing, validation rules, and duplicate management
* Familiar with release management practices: sandbox setup, testing, deployments
* Knowledge of Salesforce security features and compliance practices (e.g., login policies, field-level security, GDPR awareness)
* Understanding of integrations: connected apps, APIs, and exposure to tools like HubSpot or NetSuite
* Familiarity with version control tools (e.g., Git) is a plus
Soft Skills
* Adaptable and solution driven, with strong problem-solving skills and attention to detail
* Skilled at building collaborative relationships and aligning with business stakeholders
* Excellent communicator, able to explain technical topics to non-technical audiences
* Takes initiative to identify gaps, owns solutions, and thrives with minimal supervision
* Curious and proactive in learning new tools, trends, and best practices
Additional Information
What we offer
* Permanent employment contract and 30 days of annual vacation
* Pleasant working atmosphere with flat hierarchies
* Open working atmosphere in an international environment
* Flexible working hours within a modern working environment
* Possibility to work remotely
* Well-founded onboarding by a buddy
* Time for individual training opportunities to further develop your personal strengths
* Joint employee events and team building measures
* Employee subsidy for gym membership
* Company health measures such as health days or fresh fruit
* Free drinks (coffee, tea, water)
* Gifts on special occasions, e.g. anniversary
* Monthly tax-free payment in the form of a Mastercard
* Possibility of time off (sabbatical)
* Quality time together (table football, table tennis table, massage chair)
* Corporate benefits
* Vacation bonus
Got excited?
If so, send us your CV using the job application form.
If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444 .
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.