Trigo is building the AI infrastructure that’s redefining the future of retail. Using cutting-edge computer vision and real-time data processing, we enable the world’s leading retailers to launch frictionless, checkout-free stores, protect their assets, and gain a competitive edge through superior in-store operations. We’re scaling fast, and we’re leading in two of the most transformative arenas in retail today: Autonomous Stores : revolutionizing how people shop by removing friction and queues AI-Powered Loss Prevention : delivering the most advanced solution on the market to detect and prevent shrinkage—already trusted by major global grocery brands With real deployments in live stores, deep partnerships with top-tier chains, and a product suite that’s proving its impact every day, Trigo is not just imagining the future of retail- we're building it. You bring to the table: Strong communicator with excellent interpersonal skills (e.g. listening, empathy, persuasion), to effectively manage internal and external stakeholders Proactive and hands-on problem-solver, able to adapt quickly in dynamic environments (e.g. issues that need to be fixed quickly) Comfortable working independently and managing multiple priorities (e.g. balancing daily tasks with large projects) Ability to lead other team members supporting you in store operations Fluent in German and English (spoken and written) As a Field Operator, you will be Trigo’s on-the-ground representative in our partner stores, ensuring smooth day-to-day operations and delivering the highest level of service to our clients. You will oversee multiple store environments, monitor system performance, collect and validate operational data, and provide real-time feedback to the broader Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D). This is a hands-on role that blends technical awareness, operational diligence, and direct client interaction. You’ll be our “eyes and ears” in the store — proactively identifying opportunities, resolving issues, and ensuring everything runs as expected. What You’ll Do Maximise the performance of Trigo’s systems by monitoring, maintaining and proactively looking for improvement opportunities Build strong and trusting relationships with our retail partners in store (e.g. store manager and staff) to get the most out of Trigo’s systems and improve their operations Collaborate closely with the Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D) to collect and analyze data, share insights and resolve issues Offer on-site guidance and support as needed, including conducting basic hardware maintenanceConduct basic hardware maintenance when required