At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.
The E-Commerce Manager will be the strategic and operational driver behind advancing the ZEISS Extended Reality Online Shop for optical and XR eyewear. In this role, you will lead the modernization, scaling, and continuous evolution of ZEISS’s direct-to-consumer (D2C) and partner-linked digital commerce capabilities.
Your mission is to elevate the ZEISS Online Shop from a premium retail presence to a leading online optical retail platform — shaping customer journeys, expanding our digital footprint across markets, and embedding e-commerce as an integral part of ZEISS’s omnichannel strategy.
You will combine business strategy with hands-on execution, aligning technology, data, and customer experience to accelerate ZEISS’s digital transformation.
Your role
Define and execute the long-term e-commerce roadmap for ZEISS Extended Reality, including platform evolution, international scaling, and integration with brand and retail strategies.
Lead the conceptual and operational upgrading of the ZEISS Online Shop, focusing on advancing the platform’s digital architecture, scalability, personalization, and premium user experience.
Align online and offline commerce to design seamless omnichannel customer journeys that connect ZEISS’s retail partners, digital services, and physical touchpoints.
Scout and pilot new digital retail capabilities, such as virtual try-on, prescription integration, and self-refraction interfaces, in partnership with ZEISS innovation teams to drive innovation leadership.
Continuously refine the online customer journey by applying a customer-centric mindset using behavioral insights, UX testing, and performance analytics.
Your Profile
Your ZEISS Recruiting Team:
Hannah Beutler, Ronan McHugh