Junior Personal Shopping Operations Coordinator (f/m/d)
To support our Personal Shopping team we are searching for a Junior Personal Shopping Operations Coordinator (f/m/d) to be based in our warehouse in Leipzig.
WHAT YOU WILL DO
1. Provide operational and administrative support to the Personal Shopping team to ensure smooth day-to-day operations
2. Assist with stock management activities, including supporting reporting, monitoring availability, and coordinating stock transfer requests
3. Manage logistics-related tasks such as creating DHL shipping labels and coordinating parcel pick-ups
4. Handle operational client requests, including processing Tax Free forms and coordinating special orders
5. Follow up on Personal Shopping requests related to warehouse stock and report damaged or defective items on behalf of the PS team
6. Identify operational issues and proactively contribute to resolving them in a timely and efficient manner
7. Ensure adherence to standard operating procedures to support efficient business operations
8. Maintain clear and accurate operational documentation and procedures for internal reference
WHO YOU ARE
9. Excellent verbal and written communication skills in English; German is a plus
10. Previous experience in operations, preferably within luxury retail or e-commerce
11. Experience working with ERP systems and strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
12. Strong digital literacy and confidence working with operational systems and tools
13. Highly organized with the ability to manage multiple tasks simultaneously and work efficiently under deadlines
14. A proactive problem-solver with a solution-oriented mindset
15. A collaborative team player who communicates confidently and effectively with different departments
16. Detail-oriented with a strong focus on accuracy and operational excellence
WHAT WE OFFER
17. Up to 32 days of holiday, depending on the length of service, starting with 28 days
18. Language & e-learning courses
19. Staff discount of up to 30%
20. Discounted meals
21. Free daily supply of hot drinks and fresh fruit
22. Exclusive canteen and roof terrace for a relaxing break
23. Attractive ‘Refer a Friend’ referral program
24. Company pension scheme
25. Discounted membership for selected sports platforms & gyms
26. Free local transport
27. Individual support on mental health & well-being
28. Social Day
29. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.