Your Tasks:
1. Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
2. Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
3. Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
4. Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
5. Manage selling costs budgets of the Boutiques
6. Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
7. Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
8. Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
9. Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
10. Work closely with the Boutique experts ,Cartier and Richemont colleagues on audit findings, developing and implementing action plans
11. Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management
Your profile:
12. Experience in luxury retail industry with unversity or business school background
13. Excellent communicator and People orientated and empathetic training partner
14. Entrepreneurial mindset & solution oriented and creative mindset
15. Hard working and relentless in the pursuit of excellence with a never give up approach and comfortable in travelling in our decentralized market
16. Fluent in German and English