About the Role
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.
This is a remote position, and all necessary equipment will be provided.
Project: HBO Max
Contract: Full-Time
Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1
Shifts: Rotating shift schedule (5 days per week)
Summer Shifts
10:00 19:00, 13:00 22:00, 16:00 01:00
Winter Shifts
11:00 20:00, 14:00 23:00, 17:00 02:00
Responsibilities
* Provide customer support through phone, email, chat and social media
* Assist customers with technical issues, account and content inquiries
* Follow internal processes and escalate cases when needed
* Deliver service with empathy, accuracy, and professionalism
Your Profile
* Fluent in German (C1) and English (B1)
* Strong communication, problem-solving, and multitasking skills
* Computer literacy
* Turkish ID (must reside in Turkey)
What We Offer
* Online 10-day onboarding training
* Net Salary: 30,000 TL
* Quality Bonus: 10%
* Meal Allowance (Pluxee Card): 4,500 TL
* Private Health Insurance: Maphre ÖSS
Why Join Us?
Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
If you're interested, apply or send your CV to dominik.banovcic@cbtalents.org