As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
Regularly publish service quality assessment results and report them to the company.
Accept arrangements for market service-related work.
Monitor and arrange dealer service quality inspections during the sales process to ensure customer satisfaction, including accurate data collection, analysis, and proper archiving
Participate in on-site service evaluations, consolidate findings, and maintain comprehensive documentation.
Provide on-site diagnostics and professional guidance to sales staff to ensure compliance with service standards.
Support the China Business Department in effectively implementing management requirements and aligning with corporate policies. 1、Completed higher education such as a Bachelor’s degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field, experience in quality management is preferred. Experience in quality management in the automotive industry is preferred. 4、Excellent verbal and written communication skills in English and Polish language, other European language capabilities will be a plus; 5、Practical experience or training in service quality management, customer experience optimization, or related areas will be considered an advantage.
Plenty of career growth opportunities within a fast-growing Quality team.
~ Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; Team building events and employee learning opportunities.
Employment Type - Full-time