Your mission
* Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
* Continuously improve CS processes, playbooks, and tooling
* Act as primary point of contact for key accounts and build long-term customer relationships
* Monitor customer health scores and proactively identify risks and opportunities
* Collaborate with CS Engineers and Support to resolve complex product or technical topics
* Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
* Support self-service formats such as our knowledge base and customer learning portal
* Take ownership of operational excellence in the CS function and drive efficiency at scale
Your profile
* Based in Germany
* Proven experience driving onboarding, retention, and renewals across multiple accounts
* Familiarity with Rocketlane, Zendesk or similar CS/Support tools
* Strong operational mindset — structured, analytical, and hands-on
* First experience mentoring or coordinating small project teams (leadership potential)
* Excellent communication and stakeholder management skills in English (German a plus)
* A proactive, customer-first mindset and passion for building scalable processes
Why us?
* 100% remote work and full flexibility over your schedule
* A transparent, trust-based culture in an international SaaS scale-up
* Modern tools, data-driven processes, and fast decision-making
* 2–3 offsites and workshops per year for strategy, connection, and team spirit
* High level of autonomy and clear development paths
* The opportunity to actively shape a fast-growing SaaS company
* Steep learning curve in customer success, onboarding, software processes & content creation
* Close collaboration with our Customer Success and Product teams
* Flexible working hours Please send your application to Jasper.Schiffer@boardwise.io
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.