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About Chain IQ
Chain IQ is an independent global indirect procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland, Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts works to transform procurement within organizations by utilizing market knowledge and insights supported by innovative technology to drive efficiencies. We apply the latest practices in risk management, sustainability, and social responsibility to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards, and biodiversity while minimizing environmental impact.
Role Overview
The Head of IT Infrastructure is globally responsible for implementing and operating all technology infrastructures, including cloud, network, server services, telephony, service monitoring, user support/help desk, client management, storage, backup, and related software. This position ensures the availability, integrity, and security of all IT systems and infrastructure.
Partnering with the Head of Digital Operations, this role leads the IT Infrastructure Team, overseeing technology planning and deployment for various projects. In collaboration with the CISO, the Head of Infrastructure ensures a secure environment for the company.
Reports To
The CIO
Key Responsibilities
1. Lead the global IT Infrastructure Team with twelve team members across six countries.
2. Create an excellent user experience for internal and external stakeholders.
3. Provide a productive working environment for employees.
4. Lead planning, project management, and implementation, identifying automation, cost savings, and service quality improvements.
5. Define infrastructure services vision, enable innovation, and leverage IT trends to create business value.
6. Develop enterprise standards, technology architecture, and IT operations governance.
7. Evaluate products and vendors to ensure best-in-class technologies and partnerships.
8. Manage strategic vendor relationships and establish governance frameworks.
9. Participate in developing the company's enterprise architecture and business system plans, ensuring alignment with strategic goals.
10. Provide hands-on technical oversight for complex infrastructure projects, upgrades, and troubleshooting.
11. Ensure comprehensive disaster recovery architecture and operations, including storage area networks and highly available architectures.
12. Lead service delivery and KPI compliance.
Minimum Requirements
* Degree in an IT-related field.
* At least ten years of experience in IT.
* Experience with cloud computing.
* Client-centric and service-oriented mindset.
* Excellent communication skills and high integrity.
* Innovative leadership capable of motivating cross-functional teams.
* Experience in vendor negotiations and managed services.
* Cost management and budget control skills.
Additional Information
Chain IQ has offices in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland, and China. We are a Great Place To Work certified organization. We offer a comprehensive benefits package and a dynamic, high-performing team environment. Please note that submitting an application indicates consent to our Data Privacy Notice for Job Candidates. We do not accept referrals from employment agencies without prior authorization, and all actions by agencies without such approval are considered unauthorized.
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