We are looking for individuals who want to join our team at Ansbach, Germany.
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Job Opportunity: Army Community Service (ACS) Front Desk Receptionist
Location: Ansbach, Germany
Start Date: January 2026
Schedule: Full-time
Support Those Who Serve – Join the ACS Team
Do you have a heart for helping Soldiers and their Families? Are you organized, professional, and passionate about connecting people to the services they need? This opportunity could be your next meaningful mission.
We're seeking a Front Desk Receptionist to support Army Community Service (ACS) operations in Ansbach, Germany. This role ensures Soldiers and Family Members receive the guidance and resources needed to successfully navigate military life OCONUS.
This is an excellent fit for candidates with prior military support experience or those who are service-minded, adaptable, and thrive in people-focused roles.
What You’ll Do
Customer Service & Support
1. Greet and assist walk-in customers in a friendly, professional manner
2. Answer questions and provide timely referrals to ACS staff and other community resources
3. Register customers for ACS classes/events and confirm attendance
Information & Referral
4. Track all ACS classes, trainings, and sessions (phone, in-person, email)
5. Make timely referrals and enter contact data into the Army Family Web Portal
6. Maintain an up-to-date resource guide and post-wide directory
7. Collect and input ICE comments and evaluations to measure customer satisfaction
Administrative Functions
8. Input customer data and statistics into the ACS Staff Application daily
9. Maintain organized records, files, and digital systems
10. Add, edit, and manage ACS classes/events within ACS Staff
11. Ensure current flyers and information are displayed throughout ACS and Welcome Center
Who You Are
You’re detail-oriented, dependable, and love helping others navigate change. Whether you’ve served, supported service members, or simply understand the unique challenges of military life, your empathy and professionalism make you a great fit for this team.
Qualifications
12. 1+ year experience supporting Military Families with community services or referrals
13. Strong English language proficiency (Level 3 or higher), with the ability to communicate clearly and confidently in both written and verbal formats; skilled in engaging with diverse individuals and conveying information in a courteous, approachable, and professional manner
14. Technically skilled in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
15. Able to pass a background check
16. Familiarity with ACS and DFMWR services preferred
Why This Role Matters
This is more than a desk job—it’s a front-line opportunity to welcome Soldiers and Families into a new chapter of military life. You’ll be the first face they see, the helping hand they remember, and the connection to the community they’ll rely on.
Ready to Join Us?
If you're detail-driven, compassionate, and ready to support our mission in Ansbach, apply today and make a real impact where it counts most.
DOCPER/SOFA/Logistical Support Status
This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.