OverviewThe PositionIf you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you! As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin.ResponsibilitiesEmpathetically manage and develop a team of 3+ Operations Managers across 5 international markets (Italy, Spain, Poland, Netherlands & UK).Be responsible for the efficient performance of the fulfillment KPIs and cost centers of your sites to manage our 3PL’s performance.Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction.Delight Hive’s customers by creating solutions for operational challenges.Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management / Business Development.You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations.Your ProfileWe know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!You are eager to shape Hive’s operations and change the status quo of how we ensure customer happiness.Previous experience in managing teams in (fulfillment) operations is a must. 5S should ring a bell for you. Managing fulfillment operations via 3PLs is a strong plus.You are a passionate leader who enjoys coaching and developing your team, but also diving in day to day operations.You have a proven track record in leading diverse (remote) teams.You base your decisions on data; SQL is a plus, Excel is a must for cost analysis.You have an entrepreneurial spirit and a hands-on mentality — if there are no SOPs you build them.Curiosity to deep-dive 3PL supplier relations, e-commerce operations, and a knack for software applications.Excellent communication and relationship management skills; negotiation skills are a plus.Role DetailsThe role of Team Lead Operations (Fulfillment) at Hive offers you the opportunity to leverage your leadership skills in a diverse team across 5 country markets. You will build and strengthen Hive’s partner-operations team, manage customer happiness by closely overseeing KPIs, cost, and SLAs with business partners and suppliers, and have significant freedom to shape the vision of Hive’s 3PL partner program. This position is onsite first and requires frequent travel.Our OfferingBe part of the Hive. Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. Hive fosters a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact.Make your mark. Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe.Competitive compensation. Market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members.Tools to thrive. You’ll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity.We support your well-being. 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive.Office perks & team events. Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.About UsWe are revolutionizing e-commerce operations. At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. Since our founding in 2020, we’ve rapidly grown to become one of Europe’s leading operations platforms, partnering with hundreds of innovative brands, with strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. We are backed by investors including Tiger Global, Earlybird, and Picus Capital.Diversity and inclusion are core to our success. We actively cultivate an environment where every team member can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand. #J-18808-Ljbffr