Drive success in our Energy Solutions division as a Team Leader, Customer Service. Lead a team of professionals to deliver exceptional customer experiences and contribute to the growth of our innovative battery storage solutions.
Job Description:
As a Team Leader, you will be responsible for fostering a culture of excellence and customer focus within your team. You will collaborate closely with Sales, Order Management, Plant, and Logistics teams to ensure seamless customer journeys and address any challenges proactively. Your key responsibilities will include leadership, collaboration, coordination, and metrics & reporting.
Key Responsibilities:
* Leadership: Ensure team stability and cohesion, provide direction, and manage a team of 8 employees to foster a culture of excellence and customer focus.
* Collaboration: Work closely with Sales, Order Management, Plant, and Logistics teams to ensure seamless customer journeys and address any challenges proactively.
* Coordination: Support Oracle deployment, standardize, and align service commitments across the German organization.
* Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
Requirements:
* Proven experience in leading, motivating, and developing a Customer Service team.
* Ability to translate insights into actionable strategies.
* Grit and high standards.
* High degree of initiative.
* Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
* Proficient written and spoken German and English skills.
* University degree in Business Administration or a completed commercial apprenticeship with several years of job experience.
* Approximately 3-5 years of experience in a comparable position.
What We Offer:
* A challenging, responsible, and varied job in a modern, fast-growing division within an international corporation.
* A highly collegial working environment with a reasonable scope for action and decision-making.
* Exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits.
Join us in driving innovation and sustainability in the energy sector.