Trainer (m/w/d) im Call Center
We are looking for a trainer who is passionate about learning and training methods, as well as learning systems and blended learning platforms.
Your Tasks:
* Conceptualize, conduct, and further develop professional trainings and communication trainings
* Create and maintain training materials and blended learning content (e.g. in platforms like Learn365, Articulate)
* Analyze support requests to identify training needs and corresponding measures
* Coordinate with Account, Knowledge Management, and other teams
Your Profile:
* Experience in training in customer service or IT-related environments
* Familiarity with modern training methods and digital learning platforms
* Didactic skills and an understanding of target groups
* Strong communication skills and enthusiasm
* Excellent written and spoken German skills
Benefits:
* Unlimited contract and company pension scheme
* Exclusive corporate benefits at popular online shops like Rossmann and MediaMarkt
* Monthly membership at EGYM Wellpass
* Prize models with up to EUR 1000 for employee referrals
* Subsidized job ticket or Deutschlandticket
* Modern, climate-controlled workplace with excellent public transportation connections in Frankfurt's Ostend near the ECB
* Individual remote work solutions – work from home on a daily basis or up to 30 days per year abroad within the EU
* Friendly company culture and duz-style communication from trainee to management
Culture and Values:
We value cultural diversity, social openness, and genuine equal opportunities. That's why we rely on tolerant and appreciative teamwork.