Patrick Murray and 3Search are working with one of trusted Global Clients, an innovative ad-tech and ecommerce technology provider to appoint an experienced Client Success Manager - Amazon Ads Expert.
Key Details
* Location & Working Model: Hamburg Ideally, but definitely Germany Based.
* Key Role Feature: Ownership of enterprise client relationships within an AI-powered advertising platform
* Salary: Eur75,000 - 85,000 + 10% bous
Continued growth and increased adoption of advanced retail media technology has created an exciting opportunity within my client’s client success function. As more brands and agencies invest in AI-driven advertising solutions, the business is expanding its customer-facing team to ensure best-in-class onboarding, retention, and long-term client value.
Our client is a fast-scaling technology company operating at the intersection of AI, advertising, and ecommerce. Their platform enables advertisers to combine automation, advanced analytics, and human expertise to drive consistent performance across Amazon and other retail media environments. With a strong customer-first culture and a commitment to innovation, the Client Success Manager will play a critical role in shaping client experience, driving adoption, and influencing product evolution.
The Role
The Client Success Manager will be responsible for ensuring enterprise clients achieve maximum value from the platform, from onboarding through to long-term growth. The Client Success Manager will act as a subject matter expert, providing both strategic and tactical guidance while working cross-functionally with sales, product, and support teams. The Client Success Manager will also identify opportunities to expand account value, reduce churn, and continuously improve client-facing processes and documentation.
The Client Success Manager will
* Manage and develop strong relationships with enterprise brands and agency partners.
* Lead client onboarding and ongoing support, ensuring a seamless and positive experience.
* Act as the escalation point for complex client issues, driving timely and effective resolution.
* Gather and translate client feedback into actionable insights for product and leadership teams.
* Track usage, engagement, and performance metrics to identify growth and optimisation opportunities.
Essential Skills
The Client Success Manager will bring:
* Experience in client success, customer service, or account management roles - A great role to transition from agency side to tech!
* Experience within Amazon Ads, retail media, or wider ad-tech environments.
* Strong communication and relationship-building skills across diverse stakeholder groups.
* Proven ability to influence internal teams and manage cross-functional initiatives.
* A proactive, accountable mindset with the ability to work independently in a remote setting.
Desirable Experience
* Background working with enterprise brands or agency clients.
* Experience building onboarding processes, workflows, or training documentation.
* Exposure to SaaS platforms, analytics tools, or AI-driven technology products.
* Experience delivering client education via webinars, training sessions, or sales support.
Benefits
The Client Success Manager will enjoy:
* Competitive salary and comprehensive benefits package
* Fully remote working model
* A supportive, inclusive, and collaborative company culture
* Exposure to cutting-edge AI and retail media technology
* Opportunities to influence product direction and client strategy
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.