Job Description:
Your Job:
* Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
* Add on advantage if have experience with Trade floor
* Assist Traders on the trade-floor during migration/upgrade
* Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
* Manage and execute endpoint migration projects, including planning, testing, and deployment.
* Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
* Maintain and update documentation related to trade floor systems and endpoint migrations.
* Ensure compliance with industry regulations and company policies.
* Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
* Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
* Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
* Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
* Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
* Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
* Highlight Risks, Issues and action logs with management and seek sign offs.
* Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.
Your profile:
* Proficient in Windows operating systems.
* Add on advantage if have experience with Trade floor
* Technically strong l2-l3 onsite support, preferably market data, but needs to be in a Premium environment due to the clientele, banking VIP or such
* Proven experience as a Trade Floor Engineer or in a similar role.
* Strong knowledge of trade floor operations and technologies.
* Mandatory project management experience.
* Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
* Strong understanding and skills in SLA, KPI Management
* Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
* Should have knowledge on MS Office and Microsoft project
* Fluent in English language.