Your mission
As a Junior Technical Customer Experience Manager, you will help our customers successfully integrate and operate our API‑based software solutions. You will be their first technical point of contact during onboarding and throughout the customer lifecycle, ensuring our products run smoothly within their systems.
This role is ideal for early‑career talent with strong technical curiosity and the desire to grow in a modern SaaS environment.
Technical Customer Support & Integration Assistance
* Support customers during technical onboarding and API-based integration processes.
* Read, understand, and apply API documentation.
* Work with data structures such as XML and JSON to analyze requests and responses.
* Reproduce, pre‑qualify, and document technical issues reported by customers.
* Collaborate closely with internal Tech and Product teams to resolve customer questions and ensure smooth go‑lives.
Documentation & Knowledge Enablement
* Create and maintain technical guides, documentation, and learning resources.
* Clearly communicate technical concepts to technical and non‑technical stakeholders.
Monitoring & Proactive Support
* Use dashboards and monitoring tools to track integration health and customer usage patterns.
* Identify potential issues early and provide technical recommendations.
Your profile
Must-Haves
* Fluent German and strong English skills.
* Basic understanding of APIs and system communication.
* Initial exposure to XML/JSON and willingness to learn more.
* Structured, reliable, and solution‑oriented working style.
Nice-to-Haves
* First experience in technical support or a junior technical role.
* Experience with Excel or CRM tools (e.g., HubSpot).
* Familiarity with SaaS or cloud products.
* Interest in working with data, dashboards, or AI‑supported insights.
Why us?
* Complete trust in your abilities and plenty of space for creative and self-directed work.
* A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
* Up to 4 weeks of "Work from Anywhere" per year.
* Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
* Tourism perks like the DRV Card and other discounts.
Inclusivity at GIATA
At GIATA, we are committed to creating an inclusive environment where all employees feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of our communities. We are an equal opportunity employer and welcome applications regardless of race, ethnicity, religion, gender, origin, disability, marital status, citizenship, or gender identity. If you have a disability or specific needs that require accommodation, please let us know.
Founded in 1996, GIATA is the global pioneer specializing in travel and tourism content technology solutions with our headquarter in the heart of Berlin. Our digital products count more than 20,000 customers and partners across 74 countries, including major hotel chains, online travel agencies, tour operators, travel agency co-operations and global distribution systems., Google, TUI, Tripadvisor, Sabre - just to name a few.
At GIATA, we firmly believe that a positive, supportive and enhancing work environment is key for everlasting success and growth. Driven by passion and expertise, our team of currently 84 employees sets higher standards in the TravelTech industry day by day.