Location: Porto, Portugal
Employment Type: Full-time
Language Requirements: Native or Fluent German + Fluent English
Position: Customer Support Agent – German Market
Description:
Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in the vibrant city of Porto, Portugal, this role offers excellent relocation support and opportunities for growth.
If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!
Key Responsibilities:
* Assist customers with inquiries related to airline services via phone, email, and chat.
* Provide professional, empathetic, and effective solutions to customer concerns.
* Resolve issues efficiently while maintaining high service quality standards.
* Collaborate with a global team to deliver an outstanding customer experience.
Requirements:
* Native or fluent German speaker with fluent English (written and spoken).
* Proven experience in customer service (preferred).
* A proactive, problem-solving mindset with strong interpersonal skills.
* Basic computer proficiency; ECDL certification is a plus.
* Flexible schedule, willing to work shifts from Monday to Sunday.
Why You’ll Love It Here:
* Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.
* Career Growth: Opportunities to advance within the company.
* Comprehensive Training: Full onboarding to prepare you for success in the role.
* Exciting Benefits:
o Health insurance after six months.
o Performance-based bonuses.
o Discounts, gym memberships, and more!
This is an urgent opportunity—apply now and join a supportive team in the heart of Porto!
Don’t wait—upload your CV in English today and start your journey in one of Europe’s most exciting cities!