Description & Requirements
About the Role
The Customer Reliability Manager (CRM) is the link between Harman's validation test teams and the customer project. CRM plays a crucial role in ensuring that products meet customer needs before they are widely released. The position requires a mix of technical expertise, project management, customer engagement, and analytical skills. This position does not have any direct reports; however, it does provide supervisory inputs to the entire Product Reliability (PR) team associated with its assigned customer. You will be part of a team of CRMs from differing backgrounds and levels of experience within validation.
What You Will Do
* Manage and coordinate projects within the Product Reliability (PR) team, supporting multiple OEM/HARMAN customers.
* Track and plan demand and budget, utilizing business cases and change requests.
* Serve as the primary contact between internal departments, global project teams, and external customers.
* Participate in team meetings, design reviews, and project task forces; lead task forces and manage escalations.
* Lead RFQ estimations for PR, based on customer requirements and HARMAN strategy.
* Assess customer requirements in close collaboration with PR teams and other HARMAN departments.
* Organize and moderate customer workshops, reviews, lab walks, and other representative activities.
* Establish and monitor schedules and milestones relevant to customers and HARMAN.
* Review test reports and create/maintain Design Verification Plans & Reports (DVP&Rs).
* Participate in defining and aligning test equipment with both internal and external partners.
* Support engineering and other stakeholders in validation-related matters.
* Manage and coordinate re-qualifications, change requests, and verification of VAVE measures.
* Define and track CRM-Initiatives and transformation goals.
* Act as deputy for the Regional CRM Lead, ensuring communication with internal and external stakeholders, prioritizing tasks, and making operational decisions within the defined scope of responsibility.
* Drive collaboration across cross-disciplinary teams (e.g., Hardware, Software, Domain Experts).
What You Need to Be Successful
* University degree in Engineering (Electrical, IT, Mechanical, Industrial Engineering, or related discipline).
* Minimum 5-7 years of experience in Automotive industry.
* Minimum 2-3 years of experience in Team-Management and/or Project Management
* Excellent skills in project management and time management
* Good verbal and written communication skills (German and English).
* Advanced test solutions knowledge for the automotive industry.
* Knowledgeable with Automotive international reliability standards and specific automotive OEM specifications. Familiar with TS16949, ISO17025 standard, and other quality certifications.
Bonus Points if You Have
* Demonstrated experience functioning in a highly collaborative, and demanding environment.
* Good knowledge of PPAP, DFMEA, PFMEA, Control Plans, MSA.
* Proficient in problem-solving methodologies.
* Experience collaborating globally
What Makes You Eligible
* Be willing to work in Karlsbad
* Willingness to travel both domestically and abroad.
What We Offer
* HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation
* You will also receive top-notch employee discounts on Harman’s Consumer Audio (JBL, AKG, HARMAN Kardon) and Samsung products
* Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance
* Attractive salary package based on the Metall & Elektro Tarif Baden Wurttemberg and an Employer contribution towards a company pension plan
* Professional development opportunities through HARMAN University’s business and leadership academies which also includes extensive technical trainings
* Internal talent management leadership acceleration programs
* “Be Brilliant” employee recognition and rewards program
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!
Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.()