Job Title: Services Delivery Manager
This is an exciting opportunity to work in a dynamic environment where you will be responsible for creating, defining, and supporting security activities and processes related to managed security services. You will also be responsible for implementing and ensuring the compliance of these security processes with different regulations, standards, and best practices associated with our services.
A key part of your role will be to assess customer feedback and improve procedures accordingly to ensure great customer service is provided at all times. You will be integrated into the Managed Security Services team - Compliance team and will work closely with other teams to deliver high-quality services to our customers.
As a Service Delivery Manager, you will be responsible for managing, answering, and transmitting security requests and needs within our organization. You will also support the implementation of security controls and consolidate and communicate periodic reports to customers.
To be successful in this role, you will need to have excellent analytical and problem-solving skills, as well as the ability to work autonomously with minimal supervision. You will also need to have demonstrated Service Delivery managerial skills, able to lead projects and cooperate with other IT and business functions.
Key Responsibilities:
* To be the security interface between customers and our organization.
* Work hand-in-hand with the SOC Manager and Project Managers and other teams.
* Review and improve KPIs in accordance with the services needs.
* Consolidate and communicate periodic reports to customers.
* Manage, answer, and transmit security requests and needs within our organization.
* Support the implementation of security controls.
Qualifications:
* At least a bachelor degree (master preferred) in IT security or relative fields.
* Proven experience (3 – 5 years) in IT security, security management, telecom, and Cybersecurity topics.
* Knowledge of hardware/software systems, Security infrastructure.
* Knowledge of security governance activities (example ISO/IEC 27000, NIST, FIPS).
* Certifications as: ISO/IEC 27001:2005 (Lead) Implementer, ISO/IEC 27005:2011 Risk Manager, and ITILv3, CISSP, CISA, CISM, CRISC.
* Fluency in English and French.
Benefits:
We offer a professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within our organization at national and international level, cutting-edge training in new technologies, a wealth of recognised expertise. We offer an attractive salary package and many other benefits. Our organization is an equal opportunity employer, valuing diversity in all its forms.
Our Profile:
As a Service Delivery Manager, you will be working in a collaborative environment where you will be responsible for delivering high-quality services to our customers. You will be part of a team that values innovation, teamwork, and customer satisfaction. If you are looking for a challenging role that offers growth opportunities and a chance to make a real difference, then we encourage you to apply.