DESCRIPTION
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a ICQA Analyst you will play a crucial role in creating unique reports from data available in multiple locations and providing vital insights into the root cause of quality defects and inventory adjustments.
Key job responsibilities
Measurement of quality & inventory transaction integrity accuracy while providing feedback to the operations
Plan for and identify root causes of inventory deviation through cause & effect analysis
Design queries, compile data, and generate reports to present analysis (charts, graphs)
Review & analysis of customer defect data with development of corresponding action plans to reduce defect
Development of data collection processes and data management systems
A day in the life
You will ensure key performance metrics are reviewed on a daily, weekly, or monthly basis and perform detailed analysis on behaviors and processes impacting inventory integrity.
You will work closely with the Inbound, Outbound, and Inventory Control operations to develop tools and analyze data to support improvement initiatives, dig deep into data to determine root cause of defects, build and maintain decision support tools, and present findings to business partners to drive improvements in fulfillment center (FC) wide quality. You will also partner with Area Managers & Operations Managers in the communication of policies in accordance to standard work.
BASIC QUALIFICATIONS
- Advanced proficiency in German in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics, data warehouse reporting and query design
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment