Responsibilities:
We are looking for a Senior Field Services Technician to deliver reliable, on-site IT support services across client facilities. The role involves providing Level 2+ support and performing various IT field service activities to ensure the availability and operational readiness of end-user and facility production IT devices.
Provide on-site Level 2 IT support to end users, resolving incidents, service requests, and problem tickets assigned to the Field Services assignment group
Troubleshoot and resolve issues related to system hardware, application software, and operating systems
Perform endpoint security remediations as assigned by Security
Support end-user and IT devices, including Windows desktops and laptops, Apple devices (MacBooks, iPads), Chromeboxes, printers, scanners, etc.
Provide hands-and-feet support for facility infrastructure (network, systems administration, etc.) and on-site event support (e.g., board meetings)
Coordinate with the central IT Service Desk to ensure adherence to SLAs and high customer satisfaction
Perform equipment setup for Moves, Adds, and Changes (MAC)
Manage PC refresh and hardware asset lifecycle processes, including imaging, configuration, deployment, and reclamation
Manage IT equipment delivery and maintain asset inventory for computers, peripherals, and accessories
Conduct weekly inventory audits and submit stock reports
Coordinate with vendors for RMAs and troubleshooting of hardware and software issues
Required Skills:
5+ years of experience in IT field services or deskside support
CompTIA A+ certification
Understanding of the ITIL framework and IT technologies
Experience managing infrastructure or customer-facing support (desk-side services)
Experience working with technology vendors
Proficiency in Microsoft Office tools, including Excel and PowerPoint
Excellent verbal, written, and presentation skills
Ability to manage multiple tasks and thrive in a fast-paced, dynamic environment