Stellenbeschreibung
Intro As a Meetings & Events Business Solutions Specialist (m/f/d), you’ll play a vital role in empowering our MICE teams across our Leased, Managed and Franchise Hotels by providing expert support on our Meetings & Events (M&E) systems and tools. This is an exciting opportunity to drive efficiency, enhance user experience, and support data-driven decision-making across our global hotel portfolio. Whilst the preferred location is Frankfurt, other locations will be considered. Tasks Be the go-to expert for EMMA and all other M&E tools, ensuring hotels maximize their potential. Deliver engaging training sessions (both virtual and in-person) for new and existing M&E system users. Monitor system data entry across hotel teams, providing guidance and training to ensure accuracy and compliance. Support franchise hotels in optimizing system use and managing configuration requests. Collaborate with internal stakeholders to develop training materials and drive system enhancements. Troubleshoot and escalate system issues, ensuring timely resolutions. Assist in system rollouts and UAT (User Acceptance Testing) for new tools and projects impacting M&E. Provide insights and analysis to improve efficiency and user experience across M&E systems. Requirements Experience in Meetings & Events operations within a hotel or hospitality environment. Strong technical skills, with experience using Sales & Catering systems (e.g., SAP, TMS for Hotels/Meetings, Opera). Ability to train and support teams with varying levels of technical expertise. Excellent communication skills, with the ability to engage and collaborate across different cultures and functions. Strong problem-solving skills and a high level of attention to detail. A self-starter with great organizational skills and the ability to manage multiple priorities. Passion for continuous learning and staying ahead of industry trends in M&E technology. Benefits We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes: A permanent employment contract Flex working model with 2 days of mobile working per week Team rates for you and your friends & family at all Radisson Hotels 30% discount on all food and drinks in all Radisson hotels An extra day off around your birthday Access to more than 2000 online trainings in the in-house Radisson Academy A bonus payment and a real gold Yes I Can! pin for every fifth year of service Employee benefits portal with further discounts and regional special conditions 550 EUR net referral program bonus for every hire through your recommendation Forbes magazine - 3rd place in the ranking of " Best Employers 2023 in the Travel and Leisure category " Regular cool team events (e.g. JP Morgan run, Oktoberfest, Christmas party) Closing Ready to Make an Impact? If you're passionate about technology, training, and enhancing Meetings & Events experiences, we'd love to hear from you!