Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
Key Responsibilities 3Cloud Delivery Ownership & Enablement Own delivery outcomes for all 3Cloud engagements within the assigned Cognizant market
Where a Market Delivery Unit (MDU) exists: act as the 3Cloud delivery authority, partnering with the MDU to provide expertise, enforce standards, support escalations, and ensure alignment with 3Cloud methods and quality expectations
Where no MDU exists: directly lead delivery execution, governance, and client management for all engagements in the market
Ensure all engagements comply with 3Cloud delivery standards, methods, IP, and quality bars
Provide structured input to the Head of Delivery, Americas on portfolio health, risks, and opportunities within the market
Onshore / Offshore Delivery Transformation Own and execute the onshore/offshore mix shift within the assigned market, driving toward the service line target of 20% onshore / 80% offshore
Ensure all new engagements are designed and staffed to the target offshore model from inception
Partner with Cognizant Global Delivery Center (GDC) leadership to build and scale offshore delivery capacity specific to the market’s client needs and technical requirements
Define and implement knowledge transfer protocols, team structures, and onshore/offshore role delineation for the market
Lead client-facing conversations about the delivery model evolution, positioning offshore leverage as an investment in scale, resilience, and capability
Monitor offshore delivery quality, productivity, and ramp metrics within the market; intervene rapidly when outcomes are at risk during transitions
Manage onshore workforce implications within the market, including evolving onshore roles toward client engagement, architecture, delivery oversight, and technical governance
Client Leadership Serve as the senior 3Cloud delivery executive for key clients within the market
Support Market and MDU leaders in executive client interactions, account planning, and strategic relationship management
Support market-based account planning and client growth initiatives, ensuring delivery excellence enables renewals, expansions, and client advocacy
Proactively manage client risk during engagement transitions—including the offshore shift—ensuring no degradation in quality, responsiveness, or outcomes
Serve as the primary delivery escalation point for client issues within the market
Commercial & Deal Accountability Sign off on scope, delivery approach, staffing model, and delivery commitments for all 3Cloud pursuits within the market
Validate deliverability, staffing (including onshore/offshore mix), risk, and margin for every engagement
Partner with Market leadership on pursuit strategy; pricing authority remains with the Market
Ensure deals are structured and priced to the target delivery model, reflecting appropriate offshore leverage
Financial Performance Accountable for delivered revenue for 3Cloud within the assigned market
Drive delivery margin through disciplined execution, appropriate offshore leverage, and cost management
Own forecast accuracy and early risk identification; provide transparent financial reporting to the Head of Delivery, Americas
Track and report the margin impact of the offshore transition within the market portfolio
Delivery Standards & Methods Ensure 3Cloud delivery standards, methods, and IP are consistently applied across all engagements in the market
Hold engagement teams accountable to quality bars, governance expectations, and operating rhythms
Ensure compliance with offshore delivery playbooks and transition protocols established by the service line
Identify gaps, friction points, and improvement opportunities in standards; provide structured input into the ongoing refinement and evolution of 3Cloud delivery standards
Talent Leadership Directly manage senior 3Cloud delivery leaders within the market
Influence performance management of matrixed resources—both onshore and offshore—supporting engagement teams within the market
Own 3Cloud capacity planning and skills alignment for the market, ensuring the right mix of onshore and offshore talent is available to meet demand
Partner with GDC leadership on offshore talent readiness, Azure skills development, and ramp timelines specific to market needs
Support the retention and professional development of critical onshore talent as roles evolve toward higher-value functions
Operating Rhythm Run a consistent operating cadence with Market leadership, MDU leadership (where applicable), and the Head of Delivery, Americas
Conduct regular delivery health and risk reviews across the market portfolio
Conduct revenue and forecast reviews; provide early warning on variances
Lead talent and capacity planning for the market, including onshore/offshore staffing pipeline management
Report on offshore mix progress, transition status, and quality metrics
Provide transparent reporting to Market and 3Cloud Service Line leadership
Qualifications & Experience Required 12+ years of professional services delivery leadership experience, with at least 3 years at a senior leadership level (Director/VP or equivalent)
Demonstrated accountability for delivered revenue of $30M+ within a defined market, industry, or portfolio
Deep expertise in Microsoft Azure / cloud transformation delivery, including data, AI, infrastructure, and/or application modernization
Proven experience managing onshore/offshore delivery models, including knowledge transfer, team standup, and quality management across distributed teams
Experience operating in a matrixed environment with market-aligned, industry-aligned, or account-aligned delivery structures
Strong commercial acumen with experience in deal-level delivery validation, staffing models, pricing inputs, and risk assessment
Track record of maintaining or improving client satisfaction during delivery model transitions
Executive presence with the ability to engage at the VP/C-suite level with clients and internal market leadership
Preferred Experience at a major systems integrator (e.g., Cognizant, Accenture, Deloitte, Infosys) with direct accountability for onshore/offshore delivery optimization
Familiarity with Cognizant’s market structure, MDU operating model, and global delivery center infrastructure
Deep industry expertise in the assigned market
Experience with managed services or recurring revenue delivery models alongside project-based delivery
Background in building or scaling offshore Azure/cloud delivery teams
Operating Rhythm (Cadence) Weekly: Delivery health stand‑up for the market portfolio; staffing and utilization pulse check; offshore transition status for active transitions
Bi‑weekly: Portfolio risk review with the Head of Delivery, Americas; offshore quality review with GDC partners
Monthly: Revenue and forecast review; talent and capacity planning (onshore and offshore); onshore/offshore mix progress report for the market
Quarterly: Executive business review with Market and MDU leadership; client satisfaction review; offshore transformation milestone review
Annually: Market‑level operating plan input; organizational and staffing model review; offshore mix target‑setting for the next planning cycle
Organizational Relationships Upward: Reports to the Head of Delivery, Americas (SVP) for the 3Cloud Service Line
Downward: Directly manages senior 3Cloud delivery leaders within the assigned market
Market Partnership: Partners with Cognizant Market leadership and MDU leadership (where applicable) for the assigned market; acts as the 3Cloud delivery authority within the market structure
GDC Partnership: Works with Cognizant Global Delivery Center leadership to build and manage offshore delivery capacity for market‑specific engagements
Lateral: Collaborates with peer Business Unit Delivery Leaders across other markets; partners with 3Cloud Sales, Solution Architecture, and Enablement leadership
Matrixed: Engagement teams for clients within the assigned market have a dotted‑line reporting relationship to this role; the Business Unit Delivery Leader influences staffing, performance, and delivery standards for these teams
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
This Job Posting will expire on Monday, June 1st, 2026.
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