Join the Cloud Centre of Excellence at ARHS Group, part of Accenture, and become part of our Managed Services team supporting large-scale cloud environments across multiple public cloud platforms (AWS, Azure, Oracle, and more).
In this role, you will focus on operating, monitoring, and improving cloud workloads while contributing to automation, reliability, and cost optimization initiatives.
THE WORK:
* Operate and monitor public cloud environments, primarily on AWS.
* Handle customer service requests, incident resolution, and SLA-based support activities.
* Lead incident response and contribute to root-cause analysis and post-incident reports.
* Participate in Disaster Recovery (DR) game days and readiness testing.
* Analyze operational processes and propose improvements to enhance reliability and efficiency.
* Develop and maintain technical documentation and standard operating procedures.
* Contribute to sustainability and cost optimization efforts.
* Automate infrastructure and maintenance tasks using Infrastructure as Code and scripting tools.
* Take part in a 24/7 on-call rotation as part of the Managed Services team.
Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
* Proven experience in cloud operations or DevOps roles.
* Strong knowledge of AWS core services (EC2, ELB, etc.) and Linux environments.
* Experience or strong interest in automation and Infrastructure as Code approaches.
* Good understanding of cloud best practices and DevOps principles.
* Ability to troubleshoot networking topics (DNS, TCP/IP, HTTP).
* Working knowledge of scripting or programming languages.
* Service-oriented mindset with strong customer focus.
* Team spirit combined with proactive problem-solving skills.
* Fluent English (spoken and written).
BONUS POINTS IF YOU HAVE:
* Cloud certifications (AWS, Azure, or equivalent).
* Experience with other public cloud platforms beyond AWS.