K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications, AI, and cloud space.
This is a position that requires at least 2 years of work experience in the field of CX. The role of Engagement Operations Coordinator has close relationships to Shared Services departments including Accounting and Credit Control and also Sales. Allocated responsibility to a region. Requirements include, but are not limited to:
1. Correct setup of the Operations related section of the Salesforce deal sheet tube map. This relates to new and renewal deals. Direct client and consultant relationships to verify information and build relationships.
Deal Sheet data entry
Contract (SOA/STC/SOW) creation and sending in collaboration with Compliance
Monitoring SOW status (pending vs received) / PO receipt
2. Support the sales team with their commissions through the above deal sheet cleanup.
3. Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required.
4. Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutions
5. Consultant invoice processing
6. Customer Invoice creation and processing (Including Perm)
7. Direct contact with business associates for timesheet related, other queries, renewals and offboarding
8. Issue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or Sales
9. Processing of credit notes
Skills and requirements:
10. Excellent communication skills: Ability to communicate effectively and professionally
11. with various stakeholders internally and externally
12. Customer service orientation: Ability to perform in a service oriented role
13. Organisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasks
14. Problem solving skills: Ability to understand and solve problems that may arise as part of the day to day operations
15. Attention to detail: Strong attention to detail is essential to avoid errors and ensure accuracy
16. Adaptability: Being able to adapt in an ever changing, fast paced environment
17. Desire to constantly improve efficiencies and processes in the workflow
18. Teamwork: Collaborate effectively in a team environment.
19. Fluency in English and German, any additional European language may be a bonus
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This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
K2 Partnering Solutions is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.