Job Description
What you’ll do…
* You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
* Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
* Answer phones and emails, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.
* Proactively keep an eye on all our public areas, working with our restaurant teams to make sure everything is running without a hitch, and handling any issues as and when they arise.
* Keep the early birds airplane crew happy—help them kick-start their day with breakfast before they fly.
* Hand-deliver breakfast bags with a smile (and maybe a little charm).
* You’re the night-time numbers whiz—wrapping up the day and making sure everything adds up.
* Check, double-check, and prep front desk reports like a pro.
Qualifications
What we’re looking for…
* You are flexible with working nights, weekends, and holidays.
* Previous hotel (or similar) experience is great, but if you're eager to learn we can teach you what you need to know.
* People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
* You’re looking for a place where you can be you; no clones in suits here.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get stuff done.
* You’re up for doing things differently and trying (almost) everything once if we got stuck in a lift together we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
* The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
* A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
* Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Goes without saying, but we’ll feed you when on shift (Pluxee Benefit Card and Vouchers).
* Great discounts across the entire Ennismore family.
* Lots of opportunity to progress and switch it up as part of a global family of brands.
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.