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Pricing & Technology Talent Partner | Commercial Excellence | B2B & B2C
Global Process Owner – Salesforce Service Cloud
Munich – hybrid 3 days a week
Market Leader
Responsibilities
* Lead the charge in optimizing service processes, blending strategic vision with hands-on execution to deliver real business value
* Drive alignment and momentum across cross-functional teams, cultivating a collaborative culture to achieve bold service goals
* Gather user stories from B2B customers to improve customer service functionalities.
* Champion the fusion of physical and digital customer experiences, leveraging cutting-edge tools and technologies to redefine engagement
* Take ownership as a Group Process Owner (GPO), shaping the process landscape through process design within the Salesforce and Genesys ecosystem
* Turn customer insights into impactful features, collaborating closely with global service experts and IT to foster ongoing innovation
Requirements
* Hold a degree in business, computer science, or a related field, with a strategic mindset and a passion for aligning customer processes with evolving market and organizational needs
* Thrive in global, cross functional environments, naturally building bridges and fostering team synergy
* Excel at connecting the dots between technology and business, translating complex requirements into clear, actionable solutions
* A seasoned Project manager/Product Owner/Process Owner who navigates complexity with confidence and balances diverse stakeholder needs with ease
* Experienced in Salesforce Service Cloud is a must have requirement, any experience with contact centre platforms such as Genesys, Twilio or any alternatives is a desired requirement.
Apply now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Construction
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