Working at Freudenberg: We will wow your world!
Responsibilities:
1. Order processing, delivery and invoicing using SAP ERP
2. Monitoring of order processing
3. Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
4. Understanding export and customs documents
5. Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
6. Recording and processing complaints and returns in the SAP C4C system (CRM)
7. Accompanying documents for occasional national & international parcel shipments
8. Project collaboration
Qualifications:
9. Completed commercial training with experience in customer service
10. Knowledge of ERP/SAP desirable, CRM and MS Office
11. Basic knowledge of customs and export control
12. Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
13. Business fluent in German and good knowledge of English
14. You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully