We’re working with a fast-growing European data centre provider, part of a global digital infrastructure group, delivering high-performance and sustainable facilities across key markets.
With a focus on reliability, efficiency, and customer experience, they support enterprise and cloud customers in mission-critical environments and continue to expand their footprint across Europe.
The Role
As a Customer Care Specialist, you will be the operational heart of the service experience, ensuring customers receive high-quality support, accurate information, and fast resolution across the lifecycle of their data centre services.
This role combines client engagement with operational delivery, acting as the primary interface for enquiries, issue handling, and service coordination. You’ll work with internal teams to maintain service excellence, strengthen customer relationships, and improve processes that enhance satisfaction and retention.
Responsibilities
* Act as first point of contact for incoming customer enquiries and support requests
* Support customer incidents, service requests, and concierge-level operational tasks (remote hands, access requests, etc.)
* Record, manage, and resolve tickets in the service management tool (e.g. ServiceNow)
* Coordinate internal partners (Operations, NOC, Billing, Sales) to fulfil customer needs
* Facilitate customer onboarding and transitions to service delivery
* Work closely with technical teams to escalate and track issue resolution
* Provide knowledgeable, clear, and timely communication to customers
* Maintain accurate customer records, service actions, and SLAs in CRM systems
* Participate in service reviews and customer satisfaction follow-ups
* Support audit activities by providing documentation and evidence of customer interactions
Skills / Must Have
* Several years of experience in customer support, account management, or service delivery within a technical environment (ICT, cloud, data centre, managed services, etc.)
* Strong understanding of service management processes, SLAs, and KPIs
* Experience with ticketing and CRM tools (e.g. ServiceNow, Salesforce)
* Ability to translate customer requirements into actionable internal tasks
* Fluent in German and English (written & spoken)
* Strong organisational skills, attention to detail, and a service-oriented mindset
* Ability to manage multiple priorities with ownership and reliability
* A collaborative team player, working across Sales, Operations, NOC, and Billing
What Makes a Strong Fit
This role would suit someone who:
* Has worked in a data centre, cloud, or technical services environment
* Is confident managing tickets, incidents, and service requests within SLA-driven environments
* Enjoys working at the centre of operations, coordinating across multiple teams
* Communicates clearly and confidently with both customers and technical stakeholders
Why Apply?
* Join a growing data centre environment supporting enterprise and cloud customers
* Be central to customer experience and service delivery operations
* Work cross-functionally with technical and commercial teams
* Gain exposure to high-performance, mission-critical infrastructure
Salary:
* €57,000 + 5% bonus
Apply Now
If you're looking to take the next step in your career within a technical customer-facing role, apply today or reach out for more information.