Principal Consultant - ServiceNow Program Lead - Dusseldorf, Frankfurt (M/F/D)
Role – ServiceNow Program Lead
Technology – ServiceNow, ITSM, Service Management
Location – London, Dusseldorf, Frankfurt
Business Unit – CISNGE
Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers
Today, the corporate landscape is dynamic and full of possibilities! The amazing work we do at Infosys would not be possible without an equally amazing culture that allows ideas to flourish. We empower you to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we inspire you to build what’s next and navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Program Manager, you are a ServiceNow and Project Management expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, and drive project execution around ServiceNow as the Service Management Platform. You will also play an essential role in delivering strategic medium to long‑term projects, transforming the customer’s Service Management tool landscape. You will mentor and manage teams delivering projects around ServiceNow implementation/transformation, review deliverables and ensure noiseless delivery. As PM, your expectations include acting as a Client Advisor, applying domain knowledge, thought leadership and subject‑matter expertise while managing project phases such as planning, timeline adherence, governance, and budgeting. You will collaborate with the best talent in the industry to create innovative, high‑quality, defect‑free solutions that meet our clients’ business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Experience
* Individual Postgraduate with minimum 8 years of experience OR Engineering graduate with minimum 10 years of work experience OR non‑Engineering graduate with minimum 11 years of work experience.
* Proven experience delivering ServiceNow solutions to large customers.
* Minimum 7 years of Project Management experience, implementing and supporting global ITSM platform solutions with ServiceNow as the preferred tool in Europe with large enterprises.
Required
* Project Management and Team Management.
* Standard Project‑Management activities: define project scope, planning, goals and deliverables; identify core project team members; enforce project timelines, manage budgets, allocations and resourcing requirements.
* Plan and deploy critical deliverables, track deviations, build performance‑improvement plans (People, Process, Technology focus).
* Support and direct team; risk management; lead quality assurance.
* Monitor and report on project progress; present progress, problems and solutions to stakeholders.
* Implement and manage change when necessary to meet project outputs.
* Evaluate and assess the result of the project.
* Support stakeholders to define and document the problem and a high‑level solution to solve large/complex prospects.
* Analyze customer/client issues and provide relevant solutions, anticipate needs, and provide inputs for solutioning.
* Strong business‑value articulation skills; liaise with key stakeholders and drive strategic planning and improvement initiatives.
* Manage a large team of 15 or more implementation specialists and multiple smaller projects.
* Ensure financial control and reporting for the project and program.
Domain Knowledge
* Demonstrate thorough understanding of industry standards and regulations in areas such as Manufacturing, Telecom, Pharma, Retail, FS, etc., to suggest relevant enhancements and compliance.
* Deep understanding of ITIL best practices.
* Understand the IT services landscape at various levels, how to manage delivery/sales in an IT business environment.
* Certified on industry best practices such as: PMP or equivalent; SAFE or equivalent Agile; ITIL; ServiceNow certification; ServiceNow Presales certification at minimum.
Knowledge Management and Thought Leadership
Create knowledge, share and drive its adoption for your focus areas; conduct workshops and sessions periodically. Showcase innovation by contributing to the organizational skill set and building reusable solutions. Apply in‑depth knowledge of industry lexicon, competitor landscape sub‑verticals and best practices to provide insight to customers across the entire function.
Personal
* High analytical skills.
* High degree of initiative and flexibility.
* High customer orientation.
* High quality awareness.
* Excellent verbal and written communication skills.
* Fluent in German and English.
Why Infosys
Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation with nearly four decades of experience managing global enterprises. We empower the business with AI‑powered cores that help prioritize change execution and agile digital at scale to deliver unprecedented performance and customer delight. Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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