Job Description We are on a lookout for a Senior/Staff UX Researcher to join our vendor product team. You’ll be a strategic leader and customer advocate, responsible for crafting an insight-driven, intuitive, and efficient experience for our restaurant partners worldwide. As a Senior/Staff UX Researcher, you will play a crucial role in taking ownership of mixed methods research for our products. These products encompass a wide range, from our core partner platform, where they manage their orders and everyday operations, to marketing tools that empower them to increase orders through our food delivery apps. If you are energised by understanding our partners, their needs, behaviours, and emotions, we want to hear from you. Join us to create world-class experiences rooted in data & insights alongside a dynamic international team! Your responsibility Seek to answer the most challenging questions regarding our users. With each opportunity, you’ll uncover pain and delight points, as well as unmet needs and opportunities throughout the user journey. Plan, run, and analyse independently multiple research projects of varying complexity at different points in the product development process, utilising a variety of research methods. Work alongside cross-functional teams (designers, product managers, analysts, etc.) to ensure research is incorporated into shaping the roadmap. Inspire improvements in our customer experiences and product development culture by communicating meaningful research insights in practical, innovative, and impactful ways to a variety of audiences. Mature the research discipline by partnering with the UX chapter to combine insights across the customer journey and contribute to ongoing process improvements and iterations as we scale our impact. Develop and maintain research operations: build scalable frameworks, research repositories, recruitment processes, and governance across regions.