Enrich the state capital of Munich as IT Business Partner (f/m/d) Whether Bavarian, English or JavaScript. We understand each other. Full-time and part-time possible Permanent Several positions Application deadline: 04.07.2025 E14 TVöD / A14 Start: as soon as possible Possibility to work from home Procedure number: 22228 Your area of application it@M, Customer Management Business Unit, Agnes-Pockels-Bogen 21,Munich, Germany The in-house operation it@M The IT department is responsible for and designs the entire IT of the City of Munich. We ensure that IT provision meets the city's current and future needs. We drive the digitalization of the city of Munich and play a pioneering role. Our work and our achievements make the city of Munich a digital metropolis that sets standards that its employees are proud of. As part of the IT department, we ensure a modern IT and telecommunications infrastructure, implement professional IT solutions and secure the IT operations of the City of Munich with over 1,200 employees in our own company it@M. What you can expect As an IT Business Partner, you will find yourself in an exciting working environment that is characterized by an understanding of the needs and goals of our customers, municipal departments and in-house operations. You will support IT in its development into a business enabler and maximize added value for customers. In doing so, you will balance the goal of customer satisfaction with the goals of cost-effectiveness and standardization. You will also be responsible for customer relationship management and shaping relationships, particularly with the management levels in the specialist units. You will create transparency on all IT topics and represent the interests of customers vis-à-vis IT. As the contact person for all customer concerns and escalation instance, you will be familiar with the wishes and concerns of the customer departments and, in coordination with your colleagues, identify city-wide issues and lead them to a solution. What we offer you Independent, autonomous processing of your own area of responsibility a permanent position in EGr. 14 TVöD (depending on experience level from € 5,003.84 to € 7,132.13 gross per month for full-time employment) Annual special payment as well as an attractive company pension scheme, capital-forming benefits, a local and family allowance, allowance for the Deutschlandticket Job or IsarCardJob (tax-free) and performance-related pay Possibility to rent a company apartment from LHM A good work-life balance through flexible working hours, forms of work (e.g. mobile working, home office) and individually selectable working time models without weekend and shift work or on-call duty in the Munich city area Reserved childcare places in municipal crèches, kindergartens and after-school care centers a wide range of training and development opportunities (individual development opportunities, excellent formats and modern forms of learning) Internal development opportunities - a wide range of departments and specialist areas promise a variety of tasks Comprehensive company health management Structured induction You have a successfully completed university degree at Master's level in the field of computer science or business informatics or a successfully completed university degree at Master's level with many years (at least three years) of professional experience in the IT sector Applicants who are already employed as civil servants by another employer can only be considered by way of transfer or secondment. In particular, you must have Specialist knowledge: Many years of professional experience in the creation of analyses and evaluations in the IT customer management environment, in CRM (Customer Relationship Management), in IT and application architecture, in customer relationship management as well as in the complex overall environment of customer management and in the classification in the overall context of the relevant ITIL processes Result and goal orientation, in particular analytical thinking and technical problem-solving skills Communication skills, in particular mastery of presentation techniques and strong communication skills The following are an advantage Experience in project management (planning, controlling, reporting, quality assurance) including the various methods, tools and techniques Knowledge of business administration Knowledge of data protection guidelines The City of Munich stands for equality, equal opportunities and anti-discrimination, including in recruitment. We therefore expect all applicants to have equality and diversity skills. You can find more information on the general requirements profile of the City of Munich, which is part of this job advertisement, here. You have questions Technical questions Brigitte Seidl, Tel., Email: and Martin Grünewald, Tel., Email: Questions about the application Julia Wirth, Tel., Email: It is possible to get to know the tasks and the team before applying. Your application Have we piqued your interest? Then we look forward to receiving your application! Please use our application portal. Application deadline: 04.07.2025 Further information on the City of Munich, which is part of this job advertisement, can be found at: