AABO-IDEAL is seeking a proactive and organized Customer Service & Administration Coordinator (DACH) to ensure smooth daily operations across service, finance, and sales support functions. Acting as a central coordination point for the DACH organization, this position plays a key role in maintaining efficient communication between local teams, suppliers, and the wider group organization.
The incumbent will manage a wide range of administrative, financial, and coordination tasks to support the regional service and sales functions and to maintain effective communication with internal and external stakeholders, including local suppliers and the German accounting partner.
Key Tasks
Service & After Sales
* Coordinate service and spare part offerings and manage related quotations and order processing.
* Ensure accurate documentation and timely communication with customers and internal departments.
* Support the Regional Service Department and assist with ad hoc projects.
Administrative and Operational Support
* Oversee the Quality Management System
* Provide daily administrative and coordination support across service, finance, and sales operations.
* Manage order handling, invoicing, and debtor follow-up.
* Coordinate local HR-related administration in alignment with group policies.
* Liaise with local suppliers and service providers, such as external accountants.
* Support customer and vendor registration processes.
* Responsible for the monthly + year-end financial statements
Sales & Marketing Support
* Provide administrative support to the sales and project teams for customer interaction and quotation management.
* Contribute to marketing and sales initiatives as required.
Financial Coordination
* Support Finance A-I with cost tracking, basic budget follow-up, and coordination with external finance partners/accountants.
Budget Responsibility
* Cost budget responsibility in coordination with the Regional Service Manager.
Management Responsibility
* No direct reports.
Requirements
The role requires a structured multitasker who enjoys coordinating across functions and ensuring that day-to-day processes run smoothly in a small, collaborative team environment, as well as:
* Technical and/or commercial education.
* Several years of experience in administration, finance coordination, or service support roles, ideally within an industrial or technical environment.
* Confident working independently and managing multiple priorities.
* Strong MS Office skills: familiarity with ERP systems is an advantage.
* Fluent in German and English (spoken and written).
Personality
* Positive, reliable, and structured personality.
* Hands-on, service-minded, and proactive attitude.
* Flexible and open to change, with a practical problem-solving approach.
* Team player with a confident and friendly manner.