As the Manager IT Infrastructure Service Delivery - Hosting, you will ensure the end-to-end delivery, stability, and continuous improvement of BioNTech's on-premise and hybrid infrastructure services. Your expertise will be critical in managing compute, storage, backup, and datacenter facilities to support high availability, performance, compliance, and security across our IT services. Acting as the primary contact for internal stakeholders and external service providers, you will lead efforts in service level management, vendor performance optimization, incident resolution, and cost efficiency. This role is key to driving standardization, ITIL process maturity, and automation while enabling reliable integration of managed hosting services into BioNTech's operations
Manage external service providers to ensure compliance with SLAs and optimal service delivery
Oversee end-to-end infrastructure hosting services including compute, storage, backup, and datacenter facilities
Proven experience in IT Service Management and Service Delivery within infrastructure or datacenter operations
Solid knowledge of ITIL processes including Incident Management, Change Management, and Service Level Management
Expertise in vendor management including contract negotiation and cost optimization for infrastructure services
Your Benefits:
It's our priority to support you:
Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
Job ticket | Deutschlandticket
Apply to our Mainz, Germany location by sending us your documents via our online form.