Customer service representative

We are seeking a Customer Service Representative to join a leading medical technology company in Munich. This role plays a key part in supporting customers, coordinating internal processes, and ensuring efficient order and service management.

Key Responsibilities

• Provide customer support and coordinate communication with internal departments and external partners
• Prepare quotations and manage customer orders from receipt to completion
• Create and monitor service orders, ensuring timely follow-up
• Process invoices, credit notes, and warranty claims
• Support sales administration, invoicing, and receivables management
• Coordinate import/export activities and prepare relevant documentation
• Assist with trade show administration and sales team travel arrangements
• Maintain accurate customer records within the ERP system

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Requirements

• Commercial or business administration background
• Experience with import/export processes and customer service operations
• Strong communication, organisational, and problem-solving skills
• Customer-focused, professional, and detail-oriented approach
• Proficiency in Microsoft Office applications; ERP experience is advantageous
• Fluent German language skills, both written and spoken (B2 level minimum)
• Team-oriented, reliable, and adaptable

What We Offer

• Competitive salary and benefits package
• Flexible working arrangements, including hybrid working option
• Generous annual leave allowance
• Insurance and wellbeing benefits
• Supportive and collaborative working environment
• Employee discounts and additional company benefits