Job Description
* Provide freelance, on-site IT support at the client’s Munich location
* Deliver both Level 1 and Level 2 technical support services
* Ensure smooth operation of IT infrastructure, systems, and tools
* Troubleshoot and resolve hardware and software issues efficiently
* Support end-users and address technical queries in a timely manner
* Maintain high levels of user satisfaction through effective service delivery
* Collaborate with team members and stakeholders to optimize IT performance
Qualifications
• Proven experience in both Level 1 and Level 2 IT support roles.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent communication skills to work effectively with end-users and technical teams.
• Fluent in German and English (both written and spoken).
• Familiarity with Microsoft Entra ID (Azure Active Directory administration).
• Experience using ServiceNow for ticket and incident management.
• Ability to work with and learn company-specific deployment and support tools.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.