At G+D IoT Solutions, we welcome colleagues with the imagination and drive to help us reinvent the future of IoT.At G+D IoT Solutions, you’ll discover a culture in which you can learn, grow and thrive.And find satisfaction in doing your part to make the world a cooler place, as a Customer Success Manager (m/f/d).
Your tasks
1. Customer Onboarding: Guide customers (old and new) through the onboarding process, ensuring a smooth transition and successful implementation of the product or service.
2. Working with internal systems: Order & delivery plan, customer access and information management, cancelation of contracts
3. Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact.
4. Renewals and Upselling: Monitor contract renewal dates and work to renew contracts, while also identifying opportunities for upselling and cross-selling additional products or services.
5. Performance Tracking: Track customer success metrics and KPIs to ensure customers are achieving their desired outcomes.
6. Customer Support: Provide guidance, or high-level technical and product support, addressing customer inquiries and resolving issues promptly. Do note we have a dedicated Support team to manage the direct requests
7. Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and share insights with the product development team.
Your qualifications
8. A degree in Business, Marketing, or a related field is preferred.
9. Business fluent in German (spoken and written).
10. Excellent communication and interpersonal skills. Ideally also having some prior experience in a customer-facing role (Sales, Biz dev, Marketing).
11. Being a strong team player, open minded and with the willingness to learn on the job.
12. Strong problem-solving abilities and a proactive approach to customer issues.
13. Ability to manage multiple customer accounts and prioritize tasks effectively.
14. Communication: Ability to clearly convey information and build rapport with both customers, and internal stake holders
15. Problem-Solving: Aptitude for identifying issues and finding effective solutions.
16. Technical Knowledge: Understanding of the product or service to provide high-level guidance
17. Time Management: Efficiently manage time and prioritize tasks to meet customer needs.
18. Customer-Centric: Focused on delivering a positive customer experience and ensuring customer satisfaction.