Summary Statement
Global IT is a central partner to Ottobock’s global business. We see ourselves as an enabler and provide the full portfolio of infrastructure and applications to help the business become even more successful. In the role of Service Owner, you will take on a key responsibility for the quality and continuous development of our global Digital Workplace services related to Microsoft Power Automate and Power Apps.
This position can also be performed remotely within Germany.
Duties & Responsibilities
1. You take end-to-end responsibility for the Microsoft Power Automate and Power Apps services within the Digital Workplace environment
2. You define and measure service quality based on clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures
3. You ensure stable and secure service operations by effectively managing external service providers and clearly regulating collaboration both contractually and operationally (e.g., SLAs, KPIs)
4. You make decisions regarding the target technical architecture of your services in close coordination with architecture and security teams
5. You monitor and optimize service delivery costs, plan budgets, and design global chargeback mechanisms
6. You continuously monitor market trends and technological developments to identify innovation and transformation opportunities at an early stage
7. You plan and coordinate transformation activities within your service domain – both technically and organizationally
8. You work closely with business departments and global IT teams to ensure the optimal and needs-based use of Power Automate and Power Apps
Qualifications
9. You hold a degree in Computer Science, Business Informatics, or a comparable field
10. You have several years of experience in the Digital Workplace environment, both from a technical perspective and in service management. Ideally, you have knowledge of the Microsoft Power Platform, particularly Power Automate and Power Apps
11. You bring experience in the implementation, operation, and further development of global IT services, especially in collaboration with IT service providers
12. You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial aspects such as budgeting and cost control
13. You communicate clearly and effectively in German and English and enjoy working in teams and with international stakeholders
Benefits
14. Attractive compensation package, including bonus and days of vacation
15. Flexible and family-friendly working time models, including the option for mobile working
16. Individual career development and training opportunities through the Ottobock Academy as well as external training programs
17. Open corporate culture, regular team events, and an exciting international working environment
18. Corporate benefits, health management programs, and many additional advantages you can expect at Ottobock