Responsibilities
* Identify high impact commercial and operational areas to be transitioned to GSC.
* Define the transition vision mission and objectives for the addressed business domain(s)
* Assess financial impact and create business cases for process migration and internalization
* Engage effectively with Key Stakeholders
* Work closely with local and global management teams to align and drive transition goals.
* Design and execute change management communication and transition management plans.
* Identify and drive process efficiency initiatives to deliver on the efficiency KPIs.
* Ensure service delivery excellence and establish global best practices
* Create and implement continuous improvement frameworks and KPI reporting.
* Ensure internal skills and team development in respective areas.
Qualifications
* Completed university degree in economics and 10 years leadership experiences in international environment
* Experience in leading global transformations and change‑management and solid experience in offshoring operations
* Commercial expertise and financial acumen
* Strategic and holistic thinking
* Excellent communication and presentation skills towards senior leadership and executive level
* Strong Customer and service orientation
* Strong understanding of METROs strategy operating model and business domains
* Building guiding and developing international teams
Additional Information
* Work‑life balance : Flexible working hours in agreement with your line manager 30 days of holidays.
* Training : A comprehensive training offer via our own training center or externally.
* Well‑being : Health days with lots of health checks and information about your well‑being company medical care including a range of preventive services such as flu shots OTHEB employee assistance program.
* Exciting life on campus : Free gym and sports classes Rioba coffee bar canteen with discounted meals for employees many campus events.
* Discounts : discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
* Comfort : Good transport connections free parking spaces JobBike.
* Company pension plan : You will receive a contribution to your company pension.
* Family driven : Three daycare centers for children on campus support of holiday camps for children of employees.
Key Skills
Business Development,Compliance,Revenue Growth,Customer Services,Account Management,Staff Meetings,Communication,CRM,Client Relationships,Market Research,Project Management,Contract Management,Business Units,daily operation,Logistics
Remote Work: No
Employment Type: Full-time
Experience: years
Vacancy: 1
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