Energizing a new world with innovative battery storage solutions requires a unique blend of leadership and technical expertise.
Our Energy Solutions division is committed to developing and manufacturing stationary energy storage batteries that support the global energy transition and digitalization.
We are seeking a Teamleader Customer Service to join our fast-growing team in Büdingen, Germany. As a key member of our organization, you will be responsible for:
* Leadership: Ensure team stability and cohesion, provide direction and manage a team of 8 employees fostering a culture of excellence and customer focus.
* Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively.
* Coordination: Support Oracle deployment, Standardize and align service commitments across the German organization.
* Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
Requirements:
We ask for:
* A proven track record of leading, motivating, and developing a Customer Service team.
* The ability to translate insights into actionable strategies.
* Grit and High Standards.
* A high degree of initiative.
* Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
* Proficient written and spoken English skills.
* A university degree in Business Administration or a completed commercial apprenticeship with several years of job experience.
* Approx. 3-5 years of experience in a comparable position.
What We Offer:
We offer a challenging, responsible, and varied job in a modern, fast-growing division within an International Corporation.
You can expect a highly collegial working environment with a reasonable scope for action and decision-making.
Enjoy exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits including:
* A permanent contract.
* A hybrid working model combining remote and collaborative office experience to enable innovation.
* Annual holidays: 30 days.
* A fair and dynamic reward package that recognizes your performance and potential.
* Professional growth possibilities & learning opportunities.
* Collaborate with transverse teams and helpful colleagues.
* Contribute to innovative projects.
* A real perspective of working in a dynamic environment.
We are a culture of continuous learning and commitment to sustainability and diversity, creating an environment where you can grow your skills and your career.