Role Overview
Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets. Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries.
The role of the Service Controller is responsible for the end to end handling of all the incoming service requests, and is a key point of contact for our customers and providing a 24/7 worldwide service.
This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.
1. Handling of all incoming service requests for service and follow-up services
2. Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
3. Liaising with ships agents worldwide to arrange the attendance and shipment of parts
4. Work closely with the Service Managers, Supervisors and Engineers to plan the local services
5. Linear and stable invoicing throughout the whole financial period
6. Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
7. Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services
8. Participate in a 24/7 rota for out of office hours service attendances
About You
9. Experience of working in a fast-paced, busy environment
10. Experience within the maritime advantageous as well as interest in technical products
11. Previous experience in a customer-facing or service coordination role is essential
12. Fluent English language written and spoken
13. Able to stay calm under pressure
14. A problem solving attitude
15. Ability to handle different task simultaneously
16. Strong administration skills
17. Time efficient and well organised
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic. What You Get in Return
18. Competitive salary
19. A range of other benefits to support the health, wellbeing and lifestyle of you and your family
20. Work-life balance (working time account, overtime compensation, flexible working hours, partly mobile working)
21. Modern and ergonomic workplace in the heart of Hamburg
22. Opportunities for personal and professional development
About Us
With over 100 years of expertise in navigation, we are a trusted global leader in advanced navigation solutions - including radars, compasses, steering systems, speed logs, and fully integrated bridge and control systems. Our commitment to innovation is matched by our dedication to providing 24/7 support to our customers worldwide.
At the core of our success are our people. Their passion and dedication drive our growth and shape our future. In return, we support our employees in balancing work and life, maintaining their health and well-being, and developing their long-term careers.
We value diverse perspectives and believe that innovation thrives when bright minds collaborate. We are committed to creating an inclusive environment where everyone can thrive.