Strategic Overview: Our client is a premier global provider of cash solutions.
Helpdesk Technician
Type: Full-time
You will manage job allocation to engineers and provide 1st-line support for client issues, directly contributing to our commitment to exceptional customer service.
Serve as the first point of contact for internal and external clients seeking technical assistance via phone, email, or support tickets.
Background: Previous experience in a helpdesk, coordination, or technical support role / customer service is preferred.
Technical Literacy: Familiarity with service desk software and ticketing systems.
Languages: * English: Proficiency in spoken and written English is required for communication within the wider business.
German: Fluency in German is necessary for local operations.