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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Global Delivery (GD) is a central team of experienced CSA employees and partners that support Microsoft customers on their hybrid/public cloud journey through efficient, repeatable delivery processes. Our security team in Germany includes nearly 20 technical experts who help public sector and enterprise clients maximize business value with Microsoft’s products, services, frontier AI, and partnerships.
About We are looking for a Cloud Solution Architect (CSA), specializing in Data Security who is passionate about driving our customers’ security & AI transformation on the Microsoft Platform. This person will be a trusted advisor for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview’s integrated Data Security services support customers holistically securing data by:
* Search, identify, and export electronic data across Microsoft 365 for legal, regulatory, or investigative purposes.
* Protecting Sensitive Data using data classification, sensitivity labelling and encryption policies.
* Managing Insider Risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls
* Preventing Data Loss using built in exfiltration policies for Microsoft 365 apps, services and endpoints.
This role is 1 day / week in-office.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
* Drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
* Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Protection, Threat Protection, ID + Access Management and Cloud Security.
* Support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
* Deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement.
* Align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
* Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
* Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
* Embody our Culture and Values
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years’ experience in Data Security / Information Security Management, or related field AND 3+ years of working in cloud infrastructure, IT consulting/support, systems administration, architecture and/or software development.
* 8+ years experience working in a customer-facing role (e.g., internal and/or external).
* 8+ years experience working on technical projects.
* Technical Certification in On-Premise and Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
* Experience in the implementation (end to end) of Data Security projects and understanding of Microsoft Purview (eDiscovery, Information Protection, Data Loss Prevention, Information Risk Management) architectures and their implementations at enterprise-scale
* Good understanding of the overall data security market and the competitive landscape Understanding of the current regulations and certifications (e.g. ISO27001, NIS-2, TISAX) and current developments in the data security area
* Experience working with Microsoft 365 services and/or Azure data services such as SharePoint, Teams, Office 365, SQL, Azure Data Lake Services.
* In-depth knowledge/ Subject Matter Expertise in at least two or more of the following solutions or competitive products:
* Microsoft Purview eDiscovery
* Microsoft Purview Information Protection
* Microsoft Purview Data Loss Prevention
* Microsoft Purview Insider Risk Management
* Customer focused mindset enjoying the work with customers (internal or external) as a trusted technical advisor aiming for realizing the value for the customer.
* Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security; Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries
* Software Development
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