We provide advanced solutions for supply chain quality management. We ensure the full package of services from customs clearance & storage to after-sales one-stop service! Our core services encompass sorting and rework, inspection, precise 3D measurements, and on-site resident engineering activities across the whole EMEA region. We can tailor third-party warehousing and logistics solutions to fit your specific business needs, mainly in the automotive, consumer electronics, electromechanical, renewable, e-mobility/e-battery, and aerospace industries.
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Are you passionate about delivering exceptional customer service and fluent in Chinese? We are looking for a dynamic Chinese-Speaking Customer Service Specialist to join our team in Arnstadt, Germany, within the fast-paced automotive industry. This role is ideal for a proactive and detail-oriented individual with a linguistic background and an interest in quality assurance.
Key Responsibilities:
* Provide outstanding customer service to our Chinese-speaking clients, addressing inquiries and resolving issues promptly and effectively.
* Collaborate with the internal team to ensure customer satisfaction and maintain high service quality standards.
* Support quality control processes, ensuring that customer service procedures align with our commitment to excellence.
* Assist with operational tasks as needed, contributing to the overall efficiency of the service department.
Daily Tasks:
* Engage in standard customer service activities, including communication with clients and receiving requests via different channels.
* Forward customer requests to the relevant operational departments and ensure that these requests are fulfilled promptly.
* Monitor the fulfillment of customer requests and ensure compliance with quality standards.
* Create and manage special reports, providing insights into service performance and identifying areas for improvement.
* Address discrepancies, process changes, or customer complaints, ensuring swift and effective resolution.
* Leverage any background in operations or quality assurance to enhance the overall customer service experience and support continuous improvement initiatives.
Requirements:
* Professional proficiency in Chinese (Mandarin).
* Fluent English; proficiency in other languages is an advantage.
* Previous experience in customer service, preferably within the automotive industry.
* Familiarity with quality assurance processes or previous experience in customer service would be great but it´s not necessary
* Ability to work in a team-oriented environment and handle multiple tasks efficiently.
What We Offer:
* A competitive remuneration
* The opportunity to work in a dynamic, international environment within the automotive industry.
* Ongoing professional development and the chance to grow within our company.
Location: Arnstadt, Germany
If you are a motivated professional looking to leverage your language skills and customer service expertise in a thriving industry, we would love to hear from you.
Apply now and join our team and make a difference in the world of automotive customer service!