H2Your Role /h2pullipResponsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs /p /lilipEnsure SLA 1 Class Support for the Workload Automation Service /p /lilipMaintain and enhance the operational model of our Workload Automation Tool /p /lilipLead migration assignments within the Workload Automation domain /p /lilipUpdate documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain /p /lilipIdentify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions /p /lilipKeep in close touch with external entities involved in the Workload Automation domain /p /li /ul /p ph2Your Profile /h2 /ppullipBachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry /p /lilipProfound experience with Workload Automation Tools /p /lilipExtensive understanding of service delivery according to ITIL standards /p /lilipExperience in coordinating and communicating complex tasks /p /lilipAbility to make decisions within role responsibilities /p /lilipProactive work approach and ability to collaborate in an international environment /p /lilipExcellent communication skills in English /p /li /ul /p p Your ZEISS Recruiting Team: /pMrs. Selina Riccio