At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile Internal title: Administrator SaaS Services (m/w/d) Faszinierendes schaffen: Ihre Aufgaben Receipt, analysis, and processing of support requests in first and second level support Prioritization and classification of tickets according to SLA requirements Technical and professional support for customers in the use of SaaS applications Independent resolution of recurring incidents as well as sustainable problem solving Documentation of solutions and continuous expansion of the knowledge base Support with releases, updates, and testing Monitoring of the system landscape and proactive identification of disruptions Stärken einbringen: Ihre Qualifikationen Completed vocational training in IT (e.g., IT specialist) or a comparable qualification Experience in supporting SaaS or cloud applications is an advantage Basic knowledge of web technologies, APIs, and databases (e.g., SQL) Confident use of ticketing systems - Analytical and structured working approach Strong service orientation and communication skills Solid German and English skills, both written and spoken Freiraum nutzen: Ihre Vorteile As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits: Attractive remuneration and social benefits Flexible and hybrid working Freedom for creative work Company pension scheme Crisis-proof workplace Individual development and training opportunities Employee benefits & discounts Bicycle leasing through salary conversion Healthy & regional catering in the company restaurant Company health management programme EGYM Wellpass Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com) Please only use the online application option. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Michelle Grünwald. One Passion. Many Opportunities. The company Liebherr-IT Services GmbH has its head office in Oberopfingen near Kirchdorf an der Iller and develops IT solutions for the entire Liebherr Group, coordinates the cross-location IT applications, and advises the companies in the entire Liebherr Group on IT issues. Location Liebherr-IT Services GmbH St. Vitus 1 88457 Kirchdorf/Oberopfingen Germany (DE) Contact Michelle Grünwald Michelle.Gruenwald@liebherr.com