Job Title: Senior Account Manager
We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team.
* Serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total Consumer Electronics.
* Act as a consultant and influential partner for senior stakeholders to drive long-term growth.
The role requires holistic exposure to e-commerce operations at a European level, with direct responsibility for delivering high-quality account management that exceeds expectations.
Key Responsibilities:
1. Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality), and Availability & Operational Excellence.
2. Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
3. Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
4. Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.
5. Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
6. Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
7. As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
8. Identify new growth opportunities and create customized solutions for scaling across the organization.
9. Partner with internal teams to drive more strategic vendor discussions across functions.
The successful candidate will have a passion for account management and a minimum 6 years' experience in Retail or E-Commerce Account Management, with several years of professional experience in managing a business with P&L responsibilities.
Requirements:
* Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Engineering, or a similar program.
* Possess excellent written and verbal communication skills, with a minimum C1 level in English.
* Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
* Previous experience in managing large-scale projects end-to-end with large teams involved.
Preferred Qualifications:
* Additional proficiency in Spanish or German.
* Experience using analytical, sales, and productivity tools, including Salesforce, Google Analytics, SQL, HTML, or website content management systems.
* Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.