As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are on the lookout for a System Administrator I to join the Global IT Service Delivery team on our journey to always deliver amazing experiences.
The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt and efficient support. The culture is based on teamwork, collaboration, and a commitment to excellence.
The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems.
In this team you will:
* Provide an amazing customer support experience.
* Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
* Handle customer requests with Jira, Slack, and Mail
* Receive and respond to incoming IT support requests via email and slack.
* Interface and coordinate with other departments and take part in cross-functional projects.
* Document and maintain system administration procedures and policies.
Qualifications
What you need to be successful
* High ability to work independently and as part of a team.
* Analytical, detail-oriented, and creative problem-solving skills.
* Proactive mindset and drive to find and address the root causes.
* High service orientation and ability to see the customer's perspective.
* Good English knowledge
* Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
* Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
* Active Directory, AzureAD, Google Suite, and Slack user management knowledge.
Nice to have:
* Experience working in an International Agile Environment
* Excellent problem-solving and troubleshooting skills
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* ITIL v4 foundation certification
Additional Information
What’s in it for you
* Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
* Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
* We offer 27 days holiday with an extra day on 2nd and 3rd year of service
* We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
* Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
* Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
* The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.cominclude it in your application.
Severely disabled applicants with equal
qualifications
will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.