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Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.
And no matter where you look here, at the heart of what we do, youll witness our shared purpose - helping realize lifes potential - in action. Our work helps improve millions of lives.
The Support Engineer Information Technology for Beckman Coulter Diagnostics is responsible for IT support for employees and sites in Germany, as well as for locations outside of Germany within the EMEAI region. Acting as the local IT point of contact between local business representatives and the IT organization. This position is part of the German IT site support team based in Munich and Krefeld also part of the EMEAI IT team.
This position is part of the IT Department located in Krefeld, Germany. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the IT team and report to the IT Manager responsible for Information Technology Support. If you thrive in a amazing role and want to work to build a world-class Customer Care organizationread on.
In this role, you will have the opportunity to:
* Configuration, deployment, and maintenance of PC hardware, Microsoft operating systems, and software.
* Telephone, email/instant messaging, and hands-on support for employees primarily in Germany, but also across the EMEAI region. Recording incidents and requests in ticketing systems.
* Troubleshooting of computer systems, including hardware and software, messaging, network, printers, telephony, peripherals, and accessories. Performing repairs and corrections where required.
* Collaboration with infrastructure support teams and external contractors on the installation, configuration, and deployment of servers, network hardware, and other infrastructure equipment. Providing hands-on assistance as needed.
* Support for global and local applications, participation in application deployment, testing, and validation. Involvement in local, regional, and global projects, as well as process improvement initiatives, occasionally leading local project activities.
The essential requirements of the job include:
* Knowledge of information systems, typically acquired through a bachelors degree in Information Systems or a related field.
* At least 35 years of experience in a Level 2 role (IT Site Support/Site Lead).
* Fluent in English and German verbal and written
* Strong interest in direct customer interaction and in successfully resolving both simple and complex IT issues in collaboration with global IT teams within a varied day-to-day work environment.
* Ensure that standard operating procedures are kept up to date to reflect changes in workflows and perform validation activities as required.
* High degree of independence, accustomed to working autonomously and collaborating with a wide range of colleagues within a global IT organization.
It would be a plus if you also possess previous experience in:
* Functional experience in medical DX/LS manufacturing, research and development, as well as in commercial environments.
* knowledge of working with local or cloud-based backup systems.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and thats why were taking concrete steps to ensure that were fostering an inclusive and engaging workplace for our team. If youd like to learn more, read stories from our associates on ourCareers Blog or contact one of our recruiters.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is availablehere .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .