Cox Automotive Europe – Customer Service Specialist (Cologne, Germany) We are currently looking for a French and/or Dutch and English speaking Customer Service Specialist for our Cologne office. (Ideally with a background in customer support / kundenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar). This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry. Why Join Cox Automotive Europe Hybrid working model - three days per week from home 40 hours per week. Monday–Friday. Hours between 08:00–17:00 (CET) schedule 28 days holiday + your birthday off Well-Being Day each year to relax and recharge Paid Charity Day to support a cause that matters to you Full training & development opportunities in a start-up environment A diverse, supportive team and a dynamic, growing company culture What We’re Looking For C2 level fluency in French and/or Dutch and B2 / C1 level fluency in English Ideally at least 3 years’ experience working in a customer service / kundenservice (phone, chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar). Basic understanding of automotive operations (dealerships, wholesale, auctions, inventory flow) and familiarity with vehicle terminology, VINs, titles and inspection processes would be advantageous, but is not essential. Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure. Proactive in diagnosing issues, managing expectations and staying calm during escalations. Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office, CRM systems and ticketing tools e.g. Salesforce, Genesys, Service Cloud). What You’ll Be Doing First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims. Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process. Resolve customer issues quickly and effectively, from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly. We’re Committed to Inclusion We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic background, religion, or sexual orientation. Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries Wholesale Motor Vehicles and Parts, Retail Motor Vehicles, and Motor Vehicle Manufacturing Ready to Join Our Team & Make a Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names. We are looking forward to receiving your CV in English for our Customer Service Specialist role working at our Cologne Office (Ideally with a background in Customer Support / Kudenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar). #J-18808-Ljbffr